Refund Policies
At Alpha Travel Solutions, we strive to provide exceptional travel experiences for all our customers. If you need to request a refund, please review our policy below:
- Eligibility for Refunds
Refunds are available under the following circumstances:
Cancellation by the Customer: If you cancel your booking, the eligibility for a refund will depend on the terms of your specific travel package or service. Please refer to the details provided at the time of booking.
Service Issues: If you experience issues with the services provided (e.g., transportation, accommodations) that significantly impact your experience, you may be eligible for a refund.
- Refund Process
To initiate a refund request, please follow these steps:
Contact Us: Reach out to our customer service team within 30 days time frame of your travel date via Email : alphatoursntravels@gmail.com or call +91 9880777275
Provide Details: Include your booking reference number and a description of your request.
Review Period: We will review your request and respond within 5 Days
- Refund Timeline
Once approved, refunds will be processed within 7-10 business days. Please note that it may take additional time for the funds to reflect in your account, depending on your bank or payment provider.
- Non-Refundable Services
Certain services may be non-refundable. These include but are not limited to:
- Airline tickets (as per airline policies)
- Special event tickets
- Non-refundable accommodations
Please review the terms associated with your booking for specific details.
- Changes to the Refund Policy
Alpha Travel Solutions reserves the right to modify this refund policy at any time. Any changes will be reflected on this page, and we encourage you to review our policy regularly.
The last update to this refund policy was made in Nov 2024.